Return window: 30 days from delivery date.
All returns require prior approval. Email team@evencontact.com with your order number and reason for return before sending anything back. We'll confirm eligibility and send you a return label and instructions. Items returned without prior approval will not be accepted.
Return shipping: Customer pays return shipping, except for damaged or incorrect items, or boot exchanges for sizing (see below), which we cover.
Condition requirements by category:
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Boots — must be unworn and unused (no turnout, riding, or arena use), with all original tags and packaging intact. Boots showing dirt, hair, hoof marks, or odor will not be accepted. If the issue is sizing, request an exchange rather than a return — we cover shipping both ways.
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Bits — must be unused. Once a bit has been in a horse's mouth, it cannot be returned or exchanged for any reason, including sizing — this is a hygiene rule, not a discretionary one. Check our sizing guide before purchase, or email us your horse's current bit measurement and we'll help confirm fit before you order.
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Bit balms & cleaners — must be unopened with the seal intact. Once opened, these are final sale regardless of how much product remains.
Damaged or incorrect items: Contact us within 7 days with photos — not subject to the 30-day window or condition rules above, and we cover all shipping costs.
Final sale: Clearance and marked-final-sale items are not eligible for return.
Refunds: Issued to your original payment method within 5–7 business days of us receiving and inspecting your return.
